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Malfeasance;
Thursday, June 3, 2010

This country continually lets us down, in more ways than we could ever imagine.

I was blog-hopping and I came across this incredibly disturbing personal account of a student who witnessed a horrific traffic accident involving two smaller cars and a lorry. The passengers of one of the smaller cars were able to get out of the car easily, but there was a girl trapped inside the other car, screaming for help. The car was crushed and she was badly injured. The student tried to get her out, but noticed that the car had caught fire and was just beginning to burn. He quickly drove to the a petrol station which was a mere 500 meters away. He ran to the station attendant and asked to use one of the 4 fire extinguishers available, explaining the emergency and hence the need for it. It wouldn’t have harmed the station just to borrow one of them for a while. There was someone’s life at stake after all.

Here’s the horrible part, the part I find incomprehensible, shocking, and left me feeling dismayed with the station attendant’s reaction: he refused to let the student borrow the fire extinguisher.

You really cannot blame the student for shouting at the station attendant, who was all the time sitting benignly behind the glass of the counter. According to this frustrated student, he just kept saying “cannot borrow” and refused to open the door. At one point he changed his story and said that his boss did not allow him to lend the fire extinguishers to anybody. He even got another of his partners to come and back him up. The two of them stood their ground against the student.

By this time the student was kicking and punching the glass of the kiosk; which, considering the blatant lack of empathy from the kiosk attendants, was actually quite an acceptable reaction. He even said that he would leave his IC with the station attendants, saying that if he did not return the extinguisher they could report him to the police. And still, for some incomprehensible reason, they refused. They even had the gall to say that the CCTV had caught all his actions on camera and that they would be reporting him the next day.

Giving up, the student drove back to the scene, only to find the car completely on fire. The poor girl was burnt alive inside.

The student later then reported the actions of the petrol station attendants to the police, who were angered as well and promised to take action. But of course by then it was too late to do anything about the dead girl.

There are no words to describe how I felt when I read this. I feel so, so angry with the station attendants. Why could they have not lent ONE of the FOUR fire extinguishers to the student? For what reason did they decide to cling to the fire station property like it was the Hope Diamond and not a fire extinguisher that they were charged with guarding?

Why could it not have occurred to them to see the accident for themselves if the student was telling the truth? There were two attendants after all, one could have guarded the station while the other went with the student to make sure that, against all odds, they would get their precious fire extinguisher back. Why could they not have accepted the student’s offer of his IC? That alone should have proof of his sincerity. An IC isn’t quite a fair exchange for a fire extinguisher.

The problem is that now I am angry. I can just imagine the attendants languidly denying him any access, possibly even making fun of the student’s frustration. It’s something we’re all too familiar with – the tak apa lah attitude of Malaysians that I have come to detest. How many times have we witnessed a situation where we should have spoken up, should have acted, should have taken a little more initiative to right something that went wrong, and then decided that it wasn’t such a big deal and could live with the cons? How many times have we been the ones saying aiyah never mind lah? Think about the time you were at the public library and they didn’t let you borrow a book because there was a system error and the librarian couldn’t be bothered to figure out what the problem was. Think about the time you last saw litter lying on the ground. Think about the time you queued up for something and it gets to your turn only to be told curtly that what you want isn’t available/is not allowed, and worst of all had no alternative solution offered.

Believe me, this is related to my rant: this disgusting tak apa lah attitude can and has lead us to believe that the world revolves around us, and nothing potentially harmful will ever happen to us. We begin to dislike venturing out of our comfort zone, and therefore become increasingly complacent. We develop the mentality that nothing untoward can ever happen to us. We think it won’t happen to me.We invent excuses as to why we don’t have to do things, to act on anything because there is sure to be someone else who’ll pick up after us. We blame it on computers and bosses – the big unseen people whom we will never get to speak to and therefore do not need to deal with once the complaint is gone, shoved to the back of the mind to be forgotten. Out of sight, out of mind. This is the kind of attitude and mentality we’ve developed. Only in this situation, it was taken too far.

How about, no, it DOES matter, that if something seems wrong we have to act on it, and we can’t leave it lying around and expect another person to fix up? That if you see litter lying around, you have to pick it up? That what little you do DOES make a difference, no matter how small or insignificant the action? How about, no, someone’s life does depend on your passing me one of your four fire extinguishers; and whatever consequences your boss will deal you don’t mean jack in this situation?

As usual I don’t think I make sense. I am outraged and very, very bitter with the way this life could have so easily been saved, but wasn’t just because someone was too fucking lazy to look outside the window and try to feel a hint of compassion for the person stuck in the car, just because it’s not happening to him and (in his mind) probably never will. They chose to remain cruelly and blissfully ignorant. I am so angry and full of disbelief that something as cruel as this could have happened so close to home, in a city and country which boasts of first-class infrastructure and harmony and unity among its people and many other things. And yet it can happen – it did. I have never felt so unsafe, scared for my own life and for the lives of the ones I love. I have never felt so let down. And I have never in my life wished so hard for the concept of karma to be true.

Congratulations, Malaysia. Negara ini memang boleh.

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